Technical Coach (BPO)

Octal Philippines Inc. · Pasig City, National Capital Region, Philippines

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About this role

Technical Coach II acts as a senior subject matter expert for complex products and provides advanced coaching, training, and troubleshooting support to frontline agents while mentoring Technical Coaches through influence and expertise. The role drives technical capability building, escalation reduction, process improvement, and adoption of AI-enabled support solutions. By providing hands-on…

Excerpt only. The full posting is on the employer’s careers site.

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