Senior Telephony Analyst - Genesys
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About this role
Your opportunity: The role of Telephony Analyst within TPG Telecom sits within the Workforce Optimisation and Care Platform Operations group, which is part of the Customer Care division. Responsibilities are primarily support of for the Contact Centre digital & voice delivery including IVR and agent routing across all brands, with the purpose of providing stability and delivering continuous…
Excerpt only. The full posting is on the employer’s careers site.
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