Senior Analyst

eClerx · Mohali, Punjab, India

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About this role

- Provide L1/L2 support for enterprise voice and contact center platforms. - Monitor, troubleshoot, and resolve voice network incidents within defined SLAs. - Support and administer, Genesys, Aspect Contact Center, Poly VC devices, Avaya Communication Manager and Asterisk-based solutions. - Perform voice system configuration, user provisioning, moves, adds, and changes. - Troubleshoot SIP, PRI…

Excerpt only. The full posting is on the employer’s careers site.

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