Team Manager | Telco

Sutherland · Taguig, Philippines

Apply on the employer’s site Open in Atlas

About this role

Responsibilities: - Managing Team Performance: Improve team performance on Customer Experience metrics (Resolution and CSAT) through call listening, behavioral coaching and setting effective action plans. Address Team level variation through targeted coaching for outliers and involving on Continuous Improvement activities:- i. Accomplish weekly deliverables, such as:- Coaching compliance…

Excerpt only. The full posting is on the employer’s careers site.

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