CX Engagement Specialist

Hollywoodbets · Durban, KwaZulu-Natal, South Africa

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About this role

The CX Engagement Specialist is responsible for developing and implementing the voice interaction strategy within the Customer Engagement Team, with ownership of outbound voice as a key step in the engagement journey for active and dormant customers. The role works closely with the Outbound Voice Department to manage the lead generation pipeline for agent-led and AI-enabled outbound campaigns…

Excerpt only. The full posting is on the employer’s careers site.

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