Customer Experience Coach - Internal

itel · Montego Bay, Saint James

Apply on the employer’s site Open in Atlas

About this role

Job Title: Customer Experience Coach/QA Reports to: CX Supervisor / CXM JOB SUMMARY: The Customer Experience Coach is responsible to listen to a percentage of calls (handled by the CSRs) to ensure an excellent Customer Experience as well as to guarantee all processes and procedures are followed. The Customer Experience Coach (CXC) identifies CSR's areas of opportunity through their daily audits…

Excerpt only. The full posting is on the employer’s careers site.

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