Workforce Management Manager

Veezu · Cardiff HQ

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About this role

Your role at Veezu: The Workforce Management (WFM) Manager is responsible for overseeing end-to-end workforce planning within a fast paced contact centre environment, with direct oversight of an offshore partner responsible for producing demand forecasts and staffing models. This role ensures forecast accuracy, optimal staffing levels, service level achievement and cost efficiency. The WFM…

Excerpt only. The full posting is on the employer’s careers site.

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