Reporting Analyst

Alorica · Santo Domingo, do

Apply on the employer’s site Open in Atlas

About this role

Job Summary: - Provide data and supporting statistics to track and continually improve, troubleshoot and coach call center staff. - Perform daily and weekly performance calculations and distribute reports on key metrics such as handling time, hold time, calls per hour and transfer rate. - Identify and develop new reporting methods and tool that will lead to improvement in key metrics. Identify…

Excerpt only. The full posting is on the employer’s careers site.

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