Workforce Manager

Alorica · Santo Domingo, do

Apply on the employer’s site Open in Atlas

About this role

Supervises scheduling analysts and/or resource management specialists. Responsible for developing staffing schedules, utilizing forecasts and other information that optimizes the fit between employee needs and call center resource requirements. - Proactively adjusts staffing to meet fluctuations in call volume and resources. - Creates forecast and schedules for LOBs - Create lient facing email…

Excerpt only. The full posting is on the employer’s careers site.

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