Escalation Engineer (Ref#IM0426)

Albi · Chicago, Illinois, United States

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About this role

You will: Troubleshoot, debug, and resolve advanced software and infrastructure issues in production systems Coordinate with engineering and product teams to address customer-facing escalations and systemic issues Develop tools, scripts, and documentation to enhance internal support workflows and reduce time-to-resolution Design and implement diagnostic procedures to reproduce, analyze, and…

Excerpt only. The full posting is on the employer’s careers site.

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