SaaS Support Specialist – L1

KDCI · Pasig City, National Capital Region, Philippines

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About this role

Job Summary KDCI Outsourcing is seeking a SaaS Support Specialist – L1 to provide first-level support for SaaS customers. The role focuses on resolving common concerns, gathering complete troubleshooting information, accurately documenting technical issues, and escalating concerns when needed. The ideal candidate has experience with SaaS products, ticketing platforms, GitHub, and basic web/API…

Excerpt only. The full posting is on the employer’s careers site.

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