Real Time Analyst
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About this role
Description Full Time/Non-Exempt Reports to: Manager, Real-Time Analysts Job Summary: The Real-Time Analyst (RTA) is responsible for monitoring and reporting schedule adherence in real-time using scheduling and time-tracking software and ACD real-time displays. Real-Time Analysts work closely with Operations, identifying non-adherent agents so that they can be redirected back to the appropriate…
Excerpt only. The full posting is on the employer’s careers site.
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