1st Line Support Analyst - HK

Acuris · Hong Kong, Hong Kong

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About this role

Job Responsibilities: - Provide quality system support to all users in an approachable and courteous manner. - Strive to meet or exceed all operational and SLA’s. - Adhere to policies, procedures, processes and documentation. - Respond to incoming telephone calls and emails. - Inform users on appropriate action. - Document customer requests in the call tracking system. - Provide and assist with…

Excerpt only. The full posting is on the employer’s careers site.

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