Quality Assurance Analyst

SMDigital · Remote, Philippines

Apply on the employer’s site Open in Atlas

About this role

WHAT YOU'LL OWN - Monitor inbound and outbound calls, emails, and chat interactions - Evaluate teammate performance against quality standards and company guidelines - Assess demeanor, technical accuracy, customer service delivery, and compliance - Provide clear, constructive, and actionable feedback to teammates and team leads - Identify trends, flag recurring issues, and recommend process…

Excerpt only. The full posting is on the employer’s careers site.

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