Lead Delivery Support (Remote)

Kata.ai · Remote - South Jakarta, DKI Jakarta, id

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About this role

Lead and operate the Technical Support function — managing client issue triage, BAU client requests, SLA performance, incident response, RCA quality, and continuous workflow improvement — for Kata's chatbot, voice AI, and Omnichannel platforms across a portfolio of enterprise clients in regulated industries. Chair the weekly Incident Review forum to convert recurring incidents into structured…

Excerpt only. The full posting is on the employer’s careers site.

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