Support Specialist L1

Shiji Group · Žilina, Žilina Region, sk

Apply on the employer’s site Open in Atlas

About this role

- Monitor and manage incoming support requests, ensuring timely resolution and customer satisfaction. - Handle and escalate P1/P2 critical issues in accordance with internal escalation procedures. - Provide first-line (L1) technical and application support to customers via email, phone, and ticketing - systems. - Troubleshoot system performance and usability issues, ensuring proper follow-up and…

Excerpt only. The full posting is on the employer’s careers site.

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